常見問題
FAQs

 

  1. 什麼是"TVBA忠實訂戶優恵計劃"?會員卡申請資格如何?
  2. "TVBA忠實訂戶優恵計劃"是TVBA為回饋訂戶長期以來的支持而推出的計劃。每戶TVBA訂戶都可獲發一張TVBA尊貴會員卡。會員卡和《參與商戶一覽表》會直接寄送到訂戶的登記地址。

  3. 如何使用TVBA尊貴會員卡?
  4. TVBA訂戶於商戶名單內的任何商戶消費時, 只須出示TVBA尊貴會員卡,即可以馬上享受TVBA訂戶獨家優惠,優惠種類涵蓋生活的方方面面,帶給你無盡的方便同愉悅享受。

  5. TVBA尊貴會員卡可以在哪裡使用?
  6. "TVBA忠實訂戶優恵計劃"覆蓋全澳各地,包括新南威爾士州,維多利亞州,昆士蘭州和西澳大利亞州。想查詢最新的參與商戶名單,請參閱TVBA網站www.tvb.com.au

  7. 我已成功安裝TVBA中文電視,何時能收到TVBA尊貴會員卡?
  8. TVBA尊貴會員卡寄達至新用戶的註冊地址將需要大約3個月時間。

  9. 假如TVBA尊貴會員卡遭遺失或被偷,如何補領?
  10. 持卡人如遇會員卡遺失或會員卡被盜,請立即致電TVBA客戶服務熱線1300 132 188通知TVBA。持卡人須繳交費用補發會員卡,待付款確認後,新卡將於3個月內重新發至訂戶的註冊地址。TVBA無須就任何未經授權使用遺失或被盜會員卡引起的損失或損害而負上責任。持卡人須繳交費用補發會員卡。

  11. 不滿意於參與商戶處所購得的產品或服務?
  12. 請參閱TVBA會員卡使用細則,第9條 – 有限責任。

 

  1. What is TVBA Loyalty Program?
  2. TVBA Loyalty Program is a subscriber benefit to appreciate TVBA subscriber's loyalty support to our service. Each subscriber account are entitle to one TVBA membership card. Upon subscription, TVBA membership card will be send directly to subscriber's registered address together with a merchant list.

  3. How to use TVBA membership card?
  4. Simply present this card at any of the participating merchants to enjoy great discounts and special offers on purchases that only TVBA can bring to you.

  5. Where can TVBA membership card be used?
  6. Merchant participating in TVBA loyalty program can be found in most state including New South Wales, Victoria, Queensland and Western Australia. For most updated TVBA Loyalty program's merchant list, please refer to TVBA website www.tvb.com.au

  7. When will I receive the card?
  8. It will takes up to three months for TVBA membership card to be delivered to new subscriber's registered address.

  9. What if my card was lost and is stolen?
  10. A replacement fee will apply for card replacement. Please call to 1300 132 188 for card replacement. New card will takes up to three months to deliver to your registered address.

  11. Dissatisfactory with purchased product from merchant, where do I complain?
  12. Please refer to TVBA Membership Card Terms and Conditions, Section 9 - Limitation on Liability